Description

TELNAV is looking for a dedicated and enthusiastic Customer Service Specialist to join our team in Houston. This full-time, hybrid position offers the perfect opportunity for individuals at the entry level to develop their skills in the telecommunications industry while providing exceptional service to our valued customers.

As a Customer Service Specialist, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance on our telecommunications products and services. You will collaborate with different departments to enhance customer experiences and contribute to our mission of delivering top-notch service. We offer a competitive hourly salary range of $22 - $27.43, alongside a supportive and growth-oriented company culture.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer issues efficiently and effectively
• Maintain a thorough understanding of TELNAV products and services
• Document customer interactions and maintain accurate records
• Collaborate with team members to enhance service delivery
• Provide feedback on customer trends and service improvements
• Participate in training and professional development opportunities
• Contribute to a positive team environment and culture

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to work collaboratively in a team-oriented environment
• Proficiency in using computers and customer service software
• Excellent problem-solving abilities and a customer-first mindset
• Ability to handle high-pressure situations with composure
• Willingness to learn and adapt to new processes and technologies
• Previous customer service experience is a plus, but not required