Job Summary:

• Ensure that all customers are attended within the specified wait time determine by the management.
• Ensure that all applications received through the front desk are invoiced on a daily basis.
• Answer any enquiries from customers regarding education in Malaysia or any services provided by EMGS.
• Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
• Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
• Handling & vetting urgent cases given by the clients.
• Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
• To highlight any system downtime to line manager.
• When operational situation arises, management will require the agent to stay back and complete all assigned duties.
   

Requirement:
Education:
Minimum Diploma Holder 

Skills:
Basic Computer knowledge: MS Office (Word, Power Point & Excel).

Languages:
High proficient in spoken and written English & Bahasa Malaysia.

The Package:
Salary up to RM2500
PRA for confirmed staff quarterly
Medical Insurance