Assistant Director of Operations

Description

Safehouse is looking for an experienced and strategic Assistant Director of Operations to join our leadership team in Los Angeles. This is a Full Time, On-Site (hybrid/remote Fridays) leadership position, ideal for a seasoned operations or security professional ready to take ownership of an organization's day-to-day performance.

The Assistant Director of Operations supports the oversight of day-to-day operational functions, ensuring efficiency and high levels of productivity across departments. 

This role involves process optimization, cross-functional collaboration, and hands-on leadership of operations and security staff to support the company's overall objectives — not just reacting to problems, but helping prevent them.

Key Traits We're Looking For:

• Strategic thinker who can align daily operations with long-term business goals.
• Strong people leader — builds leaders, not dependence.
• Clear, confident communicator across all levels, from frontline staff to executive leadership.
• Calm and decisive under pressure, especially during incidents or crises.
• Detail-oriented with strong follow-through on policy, compliance, and documentation.
• Data-driven decision maker who tracks KPIs and uses metrics to improve the program.
• Flexible and hands-on; willing to fill gaps and support the team directly when needed.

Responsibilities Include:

• Train new hires and provide ongoing training to current staff on procedures, safety, and security protocols.
• Oversee daily operations, including workflow, shift scheduling, and task assignments for operations and security staff.
• Provide continuous coaching and performance feedback to staff, including guidance on appearance and conduct.
• Supervise account managers and guide performance improvement efforts.
• Manage international job requests from initiation to completion.
• Coordinate with accounting on expense tracking and vendor invoice processing.
• Supervise cross-functional teams and provide constructive feedback.
• Evaluate and improve business procedures to align with organizational objectives.
• Oversee and enhance customer support processes to improve satisfaction.
• Develop, update, and enforce company policies and procedures.
• Manage relationships with external partners and vendors.
• Monitor key performance indicators (KPIs) and analyze metrics to drive informed decision-making.
• Ensure compliance with legal and regulatory requirements.
• Drive cost-efficiency through strategic resource planning and allocation.
• Assist in the development and regular review of Standard Operating Procedures (SOPs).
• Support staff management, including hiring, terminations, and disciplinary actions.
• Collaborate with department heads to set goals, improve performance, and boost operational efficiency.
• Attend client meetings and site walkthroughs.
• Provide on-site support or fill in when staffing gaps occur.
• Identify and pursue opportunities for new client acquisition.

Qualifications

• Proven experience in an operations or security leadership role (Director, Senior Manager, or equivalent).
• Strong background in staff supervision, training, and performance management.
• Experience developing and enforcing SOPs, company policies, and compliance standards.
• Demonstrated ability to manage budgets, vendor relationships, and cost-efficiency initiatives.
• Strong analytical skills with experience tracking KPIs and operational metrics.
• Excellent communication and cross-functional collaboration skills.
• Ability to travel locally for client meetings, site walkthroughs, and job sites as needed.
• Must live in or be willing to commute to the Los Angeles area.
• Availability for rotating weekend on-call coverage.
• Must agree to a background check.
• Must agree to a drug test.
• High school diploma or equivalent required; degree in Business, Criminal Justice, Security Management, or related field preferred.

Schedule Expectations:

• Maintain in-office availability Monday–Friday:
  • Monday: 8am–2pm
  • Tuesday–Thursday: 10am–3pm
  • Friday: Remote
• Attend required events and special projects.
• Be on-call weekends on a rotating basis with the Operations Team.
• Support coverage needs at job sites and/or assist with executive protection assignments, as needed.

Compensation

Starting salary around $70,000, Based on experience, performance and tenure.