Description

HB Travels is excited to announce an opening for a Travel Customer Service Representative in Boston. This part-time, remote role is perfect for those looking to embark on an enriching career in the consumer services industry. As a key member of our customer service team, you will assist travelers in planning their journeys and ensuring smooth travel experiences.

In this position, you will be instrumental in addressing customer inquiries, providing expert advice, and resolving issues. Your contributions will directly impact our clients' overall satisfaction and the quality of service we provide. At HB Travels, we pride ourselves on fostering a supportive and dynamic team environment, where every voice is valued. Our competitive salary range of $20,000 - $45,000 annually reflects our commitment to attracting talented individuals passionate about travel and customer service.

Responsibilities

• Assist customers with inquiries regarding travel plans and services
• Provide information on travel packages and pricing
• Resolve travel-related issues and complaints promptly and efficiently
• Process bookings and modifications effectively
• Maintain accurate customer records and documentation
• Offer personalized travel recommendations based on customer preferences
• Collaborate with team members to improve service processes
• Stay updated on industry trends and company offerings

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer service orientation with a positive attitude
• Ability to work independently and manage time effectively
• Familiarity with booking systems and travel platforms is a plus
• Strong problem-solving skills with attention to detail
• Flexibility to adapt to changing customer needs
• Basic knowledge of popular travel destinations and logistics